At A Level, operations management focuses on strategic decision-making rather than basic processes. Students explore capacity planning, inventory strategies, supply chain management, and global operations. The chapter emphasizes how operations influence overall business performance and competitiveness.
Students also examine advanced quality management systems such as Total Quality Management (TQM), continuous improvement (Kaizen), and Six Sigma. They learn how operational excellence reduces costs, improves customer satisfaction, and supports international competitiveness. The role of sustainability in operations is also introduced.
Finally, the chapter analyzes the impact of technology, automation, and data-driven decision-making on operations. Students evaluate how operational strategies such as lean production, outsourcing, and innovation support long-term goals. This prepares them for real-world strategic operational challenges.
